10-Digit Long Code Messaging Program Terms

We will send messages to users including: service reminders; announcements and reminders; responses to prayer requests and stories from individuals; notes of encouragement; answers to questions received; message series with devotional or other content; registration and serving links; pastoral care follow-ups; and periodic surveys.
You can cancel the SMS service at any time. Just text "STOP", "END", "QUIT", "CANCEL" or "UNSUBSCRIBE" to the 10-digit telephone number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, text "START" to opt back in and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@journeychurch.org.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary and will also depend on the number of times you contact us or request a response. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please see our Privacy Notice or contact us at info@journeychurch.org.
Text messaging originator opt-in data and consent will not be shared with any third parties.

Text Messaging (SMS) Program

Journey Church offers a text messaging program to share service reminders, event and ministry announcements, registration and serving links, and pastoral care follow-ups with people who choose to opt in.

Opt-in / Consent

By providing your mobile number and opting in (for example, by texting our keyword or choosing to receive texts on one of our sign-up forms), you agree to receive recurring text messages from Journey Church. Consent to receive texts is not a condition of any purchase or of participation in our church.

Message Frequency & Rates

Message frequency varies. Message and data rates may apply.

Opting Out

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@journeychurch.org.

Privacy of Your Mobile Information

We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information you share when opting in to text messaging, including your consent and your mobile number, will not be shared with any third parties.

Privacy Notice

Last updated: May 7, 2026

Journey Church (“Journey,” “we,” “our”) is committed to protecting the privacy of the people we serve. This Privacy Notice explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website, app, or any of our digital services, you agree to the practices described here.

Who this notice applies to

This notice applies to anyone who interacts with Journey Church through our website (journeychurch.org), our online giving platform, our event and group registrations, our SMS program, our mobile app, or any in-person ministry where we collect personal information (such as Connect Cards, Journey Kids check-in, JC Connect, and ministry requests).

Information we collect

The information we collect depends on how you interact with us. Categories include:

Contact information: name, email address, phone number, mailing address.
Family information: the names and ages of household members when you register children for Journey Kids or Journey Youth, plus any allergy, medical, or pickup-authorization details you provide.
Account information: if you create a Church Center account, the username and password you set with our service provider.
Giving information: donation amount, frequency, and designation. Payment card and bank-account details are processed by our third-party giving platform; Journey Church does not store full payment account numbers on our servers.
Ministry & pastoral information: details you choose to share when you submit a Ministry Request, prayer request, counseling intake, or Healing Room form.
Event & registration information: selections, RSVPs, dietary preferences, and emergency contacts you submit when you register for events.
Website usage information: basic technical information your browser sends automatically (IP address, device type, pages visited, referring URL, timestamps) used to keep the site secure and to improve performance.
Communications: the content of emails, text messages, voicemails, and form submissions you send to us.

How we use your information

To provide pastoral care, prayer, counseling, and other ministry support you have requested.
To safely run children’s ministry, including secure check-in and pickup verification at Journey Kids.
To process donations and provide year-end giving statements.
To register and communicate with you about services, events, groups, and classes.
To send announcements, devotional content, and church-wide updates by email or SMS to people who have opted in.
To answer your questions and respond to messages you send us.
To keep our website, app, and digital tools secure and to detect or prevent abuse.
To meet our legal, tax, and accounting obligations as a non-profit religious organization.

How we share information

We do not sell, rent, or trade your personal information. We share information only as described below:

With trusted service providers who help us operate the church, under written agreements that limit their use of your information to the services they provide for us. Examples include Planning Center / Church Center (membership, registration, giving, calendar), our email and SMS providers, and our cloud hosting and analytics providers.
With Journey Church staff, elders, and approved volunteers who need the information to carry out the ministry you have engaged. Pastoral, counseling, Healing Room, and ministry-request information is treated as confidential within the care team.
When required by law: for example, in response to a valid court order, subpoena, or mandated reporting obligation related to safety or abuse.
To protect safety: when we believe disclosure is necessary to prevent serious harm to a person.

Confidentiality of pastoral and counseling information

Information you share in pastoral care, counseling, prayer requests, Healing Room, or other ministry-care settings is held in confidence within the care team that serves you. Confidentiality has limits where safety, abuse, or legal reporting is involved. If you have questions about how a specific ministry handles information, please ask a pastor or ministry leader before you share.

Children’s privacy

Journey Kids is offered to children from birth through 5th grade. Information about a child is provided by a parent or legal guardian and is used only for ministry-related purposes such as secure check-in, pickup verification, allergy and medical awareness, and parent communication. We do not knowingly collect information directly from children under the age of 13 through our public website. Parents and guardians may request to review, update, or delete information about their child by contacting us at info@journeychurch.org.

Cookies and similar technologies

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings. Disabling cookies may limit certain features. We do not use cookies to build advertising profiles, and we do not sell information collected through cookies.

How we store and protect information

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. Most personal information is stored within Planning Center / Church Center and other vetted ministry tools, which use industry-standard encryption in transit and at rest. No system is perfectly secure, and we cannot guarantee absolute security; please use a strong password for your Church Center account and let us know promptly if you believe your account has been compromised.

How long we keep information

We keep personal information only as long as it is needed for the purpose it was collected, to comply with legal and tax requirements, and for legitimate ministry record-keeping (for example, attendance, membership, and giving history). When information is no longer needed, we delete or de-identify it.

Your choices and rights

Email. Every church-wide email includes an unsubscribe link.
SMS. Reply STOP at any time to opt out of text messages, as outlined in the SMS terms above.
Account. You can update your contact information any time inside your Church Center account.
Access, correction, or deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to record-keeping obligations such as giving history we are required to retain). Email info@journeychurch.org with the request.

Third-party links and embedded services

Our website may link to or embed services operated by third parties (for example, YouTube videos, the Planning Center calendar embed, the YouVersion reading plan). Those services have their own privacy policies, and Journey Church is not responsible for the practices of third-party sites or services.

Changes to this notice

We may update this Privacy Notice from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page; please review periodically.

How to contact us

If you have a question about this notice, want to request access to or deletion of your information, or want to talk to a pastor about how Journey handles information in a specific ministry context, please reach out:

Journey Church
6225 Lake Gray Blvd Ste 2, Jacksonville, FL 32244
Phone: (904) 302-5320
Email: info@journeychurch.org

Privacy & SMS terms.